Terms & Conditions

Burrow is an orchestration layer for agency operations. It unifies activity across code repositories, analytics, forms, ecommerce, and custom event sources into a single normalized event model. The Services include event ingestion, client portals, automated reports, AI-assisted analysis via the Scout Agent, and associated APIs and SDKs.

Additional channels and capabilities are under active development and will be introduced over time.

We continuously develop and improve the platform. Features, integrations, and capabilities may change, be added, or be removed at our discretion. We will make reasonable efforts to communicate material changes in advance.

The Services are currently provided under an early access program at no charge. When paid subscription plans are introduced in the future, the following billing terms will apply.

The Services will be billed on a subscription basis ("Subscription") per our published pricing ("Fees"). You will be billed in advance on a recurring basis ("Billing Cycle"), set either monthly or annually depending on the plan you select.

At the end of each Billing Cycle, your Subscription will automatically renew unless you or we cancel it pursuant to these Terms. You may cancel auto-renewal through your account settings at any time. Cancellation takes effect immediately, but access continues through the end of the current period.

A valid payment method will be required. By submitting payment information, you authorize us to charge the applicable Fees for your Subscription. Payment processing is handled by Stripe, Inc. — Burrow does not store credit card information on our servers.

If Fees are not paid on time, we reserve the right to suspend your account without prior notice. Accounts that remain suspended for 30 days may be deleted. Suspended or deleted accounts are not entitled to refunds.

When paid plans are active, certain features of the Services, including the Scout Agent and AI-assisted analysis, may be subject to usage-based metering (e.g., token consumption, API calls, or event volume). Usage limits and overage pricing, if applicable, will be clearly disclosed in your plan details and billing dashboard.

We reserve the right to throttle or temporarily restrict usage-based features if consumption significantly exceeds normal operating patterns, with notice to you when practicable.

If you are participating in an early access, beta, or preview program, you acknowledge that the Services or certain features may be incomplete, subject to change, or contain errors. Early access pricing, if offered, is subject to separate terms communicated at the time of enrollment.

Feedback you provide during early access may be used by us to improve the Services without obligation or compensation.

When paid plans are active, we may modify Fees at any time at our sole discretion. We will provide at least 30 days notice of any proposed changes to give you an opportunity to cancel before the change takes effect. Continued use after a Fee change constitutes your agreement to pay the modified Fees.

When paid plans are active, all Fees paid are non-refundable. You will have access to your account until the current billing period ends.

When you create an account, you must provide accurate and complete information. You are responsible for safeguarding your credentials and for any activity that occurs under your account. Notify us immediately upon becoming aware of any unauthorized use.

The Services connect to third-party platforms (e.g., GitHub, Google Analytics, Plausible, Fathom, Oh Dear, and others) via their respective APIs. When you authorize an integration, you grant Burrow permission to access data made available by that platform's API, limited to the permission scopes you approve.

We are not responsible for the availability, accuracy, or policies of third-party services. Your use of those services is governed by their respective terms and privacy policies.

The Scout Agent and other AI-assisted features process your operational data to surface insights, generate summaries, and assist with configuration. This processing currently uses Anthropic as the large language model provider. Data sent to Anthropic is used solely for generating responses to your queries and is not used to train their models.

AI-generated content is provided for informational purposes and should not be treated as professional advice. You are responsible for reviewing and validating any AI outputs before acting on them.

The Services allow you to generate read-only sharing links ("Client Portals") for your end clients. You are solely responsible for determining what data is shared through these portals and for ensuring that sharing complies with any agreements you have with your clients.

Sharing links are cryptographically generated and can be revoked at any time from your dashboard.

In addition to sharing links, you may invite your end clients to create viewer accounts on Burrow. Client users can only access data associated with the clients they are assigned to. You are responsible for managing client user access and ensuring the data visible to client users complies with any agreements you have with your clients.

You may include the Services as part of your offering to your own clients, subject to the following:

• You may not use the Services to build a competing product.
• We provide support only to you and your authorized team members, not to your end clients.
• You agree to indemnify and hold us harmless from any claims arising from your clients' use of the Services.

The Website and Services, including all content, features, functionality, software, code, design, and branding, are owned by Burrow Analytics, LLC or its licensors and are protected by intellectual property laws. Our name, logo, and trademarks may not be used without prior written permission.

You retain ownership of all data you submit to the Services. By using the Services, you grant us a limited license to process your data solely for the purpose of providing and improving the Services.

We may terminate or suspend your account immediately, without prior notice, for any breach of these Terms. Upon termination, your right to use the Services ceases immediately.

You may request deletion of your account by contacting us. Upon deletion, all associated data will be queued for permanent removal. Deleted accounts cannot be recovered.

Except where prohibited by law, under no circumstance will the Company nor its affiliates, directors, officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of revenue, profits, data, or goodwill — arising out of or in connection with your use of the Services, even if advised of the possibility of such damages.

The Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless the Company and its affiliates from any claims, liabilities, damages, losses, costs, or fees arising out of your breach of these Terms or your use of the Services.

These Terms are governed by the laws of the Commonwealth of Pennsylvania and the federal laws of the United States applicable therein. Any action arising under these Terms will be instituted in the state or federal courts located in Pennsylvania, and each party irrevocably submits to the exclusive jurisdiction of such courts.

We reserve the right to revise these Terms at any time. Material changes will be communicated with reasonable notice. Continued use of the Services after changes take effect constitutes your acceptance. If you require a Data Processing Agreement (DPA), please contact us to discuss.