We take your privacy serious.

Privacy Policy

Last updated: November 26, 2022

For useburrow.com visitors, we use cookies only for account related information and we do not collect any personal data. If you decide to create an account, we ask for the bare minimum and only share it with services that are absolutely necessary for the app to function.

At Burrow, we are committed to complying with privacy regulations on our website and in our product too. The privacy of your data is a big deal to us.

In this policy, we lay out what data we collect and why, how your data is handled and your rights to your data. We promise we never sell your data: never have, never will.

As a visitor to the useburrow.com website

The privacy of our website visitors is important to us so we do not track any individual people. We use Plausible Analytics, a privacy focused website analytics tool. A link to their data policy.

As a visitor to the useburrow.com website:

  • No personal information is collected
  • No information such as cookies is stored in the browser
  • No information is shared with, sent to or sold to third-parties
  • No information is shared with advertising companies
  • No information is mined and harvested for personal and behavioral trends
  • No information is monetized

We collect some anonymous usage data for statistical purposes. The goal is to track overall trends in our website traffic, it is not to track individual visitors. All the data is in aggregate only. No personal data is collected.

Data collected includes referral sources, top pages, visit duration, information from the devices (device type, operating system, country and browser) used during the visit and more.

As a customer of useburrow.com

Our guiding principle is to collect only what we need and that we will solely process this information to provide you with the service you signed up for.

We use a select number of trusted external service providers for certain service offerings. These service providers are carefully selected and meet high data protection, data privacy and security standards.

We only share information with them that is required for the services offered and to process personal data only according to our instructions.

Here’s what that means in practice:

  • An email address is required to create an account. You need to provide us with your email address if you want to create a Burrow account. That’s just so you can log in and personalize your new account, and we can send you invoices, updates or other essential information.
  • A session ID cookie is stored to remember you’re logged in. If you log in to your Burrow account, you give us permission to use cookies so you don’t have to log in on each returning session. This makes it easier for you to use our product. A cookie is a piece of text stored by your browser. You can adjust cookie retention settings in your own browser. Cookies that are already stored may be deleted at any time.
  • When authorizing any of the integrations supported with the service, our code will have access to any data made available by the integration API. If the integration requires a specific set of permissions scopes to be authorized by the user, the API data accessed will be limited to these scopes.
  • All sensitive data that we collect is kept fully secured and encrypted. This means client names, invoice subject lines, repository names, and commit messages are all encrypted.
  • We use Clouflare for a global CDN and DDoS protection. See Cloudflare privacy and data policy for full details.
  • The payment process is handled by Stripe, Inc. and takes advantage of Stripe's customer portal for billing and subscription management. Burrow does not store any credit card information on our servers. See Stripe's Privacy Policy for full details.
  • All emails are sent using a third-party email provider. Transactional emails and email reports (should you choose to subscribe to them) are sent using Mailgun. We have disabled both open tracking and link tracking on all emails sent. See the Mailgun Privacy Policy for full details.
  • When you write to us with a question or to ask for help. We keep that correspondence, which includes the email address, so that we have a history of past correspondences to reference if you reach out in the future. We use this data solely in connection with answering the queries we receive.

Retention of data

We will retain your information as long as your account is active, as necessary to provide you with the services or as otherwise set forth in this policy.

We will also retain and use this information as necessary for the purposes set out in this policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Burrow Analytics, LLC’s legal rights.

You can choose to cancel your Burrow account at any time. All Fees paid by you to us are non-refundable. You will have access to your account until the current period ends. At that time all your data will be permanently deleted immediately.

Changes and questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will also announce them on our company blog or social media profiles.

Contact us if you have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information.

Web Agencies are asking...

A client campaign automates the data collected for that client into monthly reports. Starting at the Weasel plan you'll save 5+ hours the first month automating the monthly report.

Integrations are very opinionted at the moment. It's tools we use to service our website maintenance and support contracts: Invoicing & timesheess (Harvest), Git repositories (GitHub, Bitbucket), Backups (SnapShooter), Website monitoring (Oh Dear), Lead Generation (any website form that supports webhooks). We'll be adding other integrations based on customer demand.

At the moment, the only revenue integration source is with Harvest. If you'd like to see your invoice platform supported, please contact us and let us know as we are planning future integrations based on demand.

Yes, we encrypt all sensitive client data to protect your privacy. All features in Burrow are privacy focused first. Burrow makes money through subscriptions, not through your data.

We only collect the important pieces of data needed to report on metrics: timestamps and up to 5 standardized fields of your choosing when connecting forms. This could include value from a select field that is the same on each form submission.

Yes, we will continue to add other integrations as the product grows. If you have any in particular that you'd like to see, contact us.

We do this to target high quality customers that will instantly find value in Burrow. You can easily cancel your trial before your trial period ends via the Stripe customer portal in your account.

Yes, you can cancel your subscription at any time in your account settings. All Fees paid by you to us are non-refundable. You will have access to your account until current period ends.

We use Stripe Checkout and Stripe Customer Portal to manage Burrow subsriptions. The only credit card information we store is the last 4 digits of your card, expiration date, and card network Stripe provides. This allows us to add context to your billing page and card expiration alerts.